Municipal Service Managers must count people experiencing homelessness when directed by Minister

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Published Jul 23, 2025, edited Jul 23, 2025

Municipal Service Managers are required to conduct an enumeration of persons who are homeless using a Point-in-Time Count and make it available to the public when they are directed by the Minister of Municipal Affairs and Housing:

An enumeration of persons who are homeless shall be conducted by the service manager in the service manager’s service area at the times and in the form and manner directed by the Minister.

…

A service manager shall make available to the public in the form and manner specified by the Minister and at the times specified by the regulations and at such other times as the Minister may specify,

  • (a) a summary of the information collected in the course of the enumeration; and
  • (b) any other prescribed information relating to the enumeration.

Section 19.2 of the Housing Services Act, 2011

In a 2018 directive, the Minister of Municipal Affairs and Housing issued a directive to service managers to do a point-in-time count of people in their service area that are homeless as part of the Provincial government’s efforts to end chronic homelessness.

In a March 12, 2021 directive, the Minister of Municipal Affairs and Housing issued a directive to service managers to do a point-in-time count of people in their service area that are homeless.

Service Managers are also required to enumerate homelessness in 2021, using a Point-in-Time Count to provide a snapshot of homelessness in their communities. The Point-in-Time Count includes collecting demographic information about people experiencing homelessness using a set of 17 common questions that align with the enumeration approach used by the federal Reaching Home program.

Service Manager Guidelines – By-Name List implementation and homeless enumeration

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