Ontario Regulation 191/11: Integrated Accessibility Standards Regulation (IASR) under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), requires public sector organizations – including municipalities – to develop a multi-year accessibility plan, make it accessible to the public and review the plan at least once every 5 years:
The Government of Ontario, Legislative Assembly, designated public sector organizations and large organizations shall,
- (a) establish, implement, maintain and document a multi-year accessibility plan, which outlines the organization’s strategy to prevent and remove barriers and meet its requirements under this Regulation;
- (b) post the accessibility plan on their website, if any, and provide the plan in an accessible format upon request; and
- (c) review and update the accessibility plan at least once every five years. O. Reg. 191/11, s. 4 (1).
The Government of Ontario, Legislative Assembly and designated public sector organizations shall establish, review and update their accessibility plans in consultation with persons with disabilities and if they have established an accessibility advisory committee, they shall consult with the committee. O. Reg. 191/11, s. 4 (2).
The Government of Ontario, Legislative Assembly and designated public sector organizations shall,
Section 4 of the Ontario Regulation 191/11
- prepare an annual status report on the progress of measures taken to implement the strategy referenced in clause (1) (a), including steps taken to comply with this Regulation; and
- post the status report on their website, if any, and provide the report in an accessible format upon request.
The Accessibility Plan outlines the municipality’s strategies to meet the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and remove and prevent barriers for those with disabilities for the next 5 years, addressing:
- customer service
- transportation
- employment
- information and communications
- design of public spaces
The plan is typically developed by the municipality’s Accessibility Advisory Committee.




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