Mobility Bus Offers On-Demand, Door-to-Door Service for Those Facing Barriers

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| Published , updated April 24, 2024

With the upcoming changes to Belleville Transit’s route system, we would like to remind residents about the Mobility Bus – an alternative service option that provides accessible public transportation for those who may face barriers to using our fixed-route transit system.

The Mobility Bus can be used by eligible riders to schedule a trip, be picked up at their location, dropped off at their requested destination and, if necessary, schedule a return trip. It is a great solution for those with mobility challenges who may be concerned with getting to and from bus stops.

You are eligible to use the Mobility Bus if you are a resident of Ward 1 or 2 and are a person with a disability who experiences challenges in using our fixed-route system. When determining eligibility, we consider barriers that affect an individual’s ability to use our fixed route transit system including distance to an accessible bus stop, accessible paths of travel to and from bus stops, navigation and way-finding of the fixed-route transit system, and more.

The Mobility Bus operates seven days a week (with the exception of statutory holidays) between the hours of 5 a.m. and midnight on weekdays, 5:30 a.m. and midnight on Saturdays, and 9 a.m. and midnight on Sundays. Rides can be booked through the dispatch office by email or phone between 7:30 a.m. and 7:30 p.m. daily.

Starting in June, the service will also be available through a new online booking portal. Riders will be able to schedule a ride through their web browser or the app, and even track where their ride is in real-time. Further details on the new portal will be made available in coming weeks.

Those who think they may be eligible for the Mobility Bus service are encouraged to review the requirements on our Mobility Bus webpage and apply. For more information, please contact Transit at 613-962-1925.


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